BERNARDAUD hosts and publishes the website
www.bernardaud.com (hereinafter the "Site"), which includes the processing and storage of all data collected on or through the website. BERNARDAUD has created this Privacy and Personal Data Protection Policy (hereinafter the "Privacy Policy") in order to communicate its policy and practices regarding the collection, use and disclosure of information about you that may be obtained through the Site.
We invite you to read this Privacy Policy carefully. BERNARDAUD may modify it at any time (see "Changes and Updates to the Privacy Policy"). You may consult the most recent version of this Privacy Policy by consulting this section or by clicking on the link in the footer of the Site.
By using the Site www.bernardaud.com, you accept that BERNARDAUD collects, uses and discloses personal data concerning you under the conditions defined below. If you do not accept the terms of this Privacy Policy or any modification thereof, please leave the Site and do not purchase any BERNARDAUD product offered for sale on this site.
1. INFORMATION COLLECTED
The provision of personal data can only be voluntary. When you create an account with BERNARDAUD (online, in a store or at a dealership), place an order, interact with our digital content from your computer or mobile device or when you send us a request, we collect certain data about you. We will let you know whether this collection includes personal data and, if so, whether the provision of such personal data is mandatory for BERNARDAUD. BERNARDAUD will not be able to process your order and send you order receipt and shipment confirmation e-mails if you do not provide the information requested. To this end, we invite you to refer to the various sections of this Privacy Policy.
BERNARDAUD may also obtain personal data when you interact in any way with the contents published on social networks and, in response, BERNARDAUD may use this information to communicate with you or provide you with relevant content via these social networks about BERNARDAUD products. We invite you to consult the privacy policies of the social networks for information on the ways in which they collect and use your personal data.
1.1 Account management and customer profile information
In the course of collecting your personal information, we may ask you for the following information, but this list is not exhaustive: full name, age, mailing address, telephone numbers, email addresses, credit card number, and payment information. In addition, we may also obtain data about you as a result of authenticity or identity checks. The personal data collected will be used to identify you as a customer, process your order, deliver products, process payments, update our records and generally manage your customer account.
If permitted by applicable law or, with your consent (if required by applicable law), your personal data may be used to analyze your use of the Site in order to tailor the content of the Site to make our services and communications to you more relevant to you.
By having a BERNARDAUD customer account (online or in-store), you acknowledge that we may also collect data on the products you consult online or purchase, on the place where you purchased said products, as well as other information concerning your purchases or which would otherwise be relevant to your relationship with BERNARDAUD as a customer. We may also ask you for your date of birth or gender, or you may provide us with personal data about yourself on our Site or in our stores. All the information collected by BERNARDAUD in this context will make it possible to improve the services offered to you according to your preferences, in particular by identifying the products, services and events likely to interest you in order to personalize your experience with BERNARDAUD and to share with you information about your previous purchases.
BERNARDAUD may also use your personal data to contact you in connection with matters relating to its services, including occasionally asking you to share your experience in store or on our Site.
BERNARDAUD may also use your personal information for internal marketing analysis and demographic studies to analyze and track customer behavior so that BERNARDAUD can continually improve its services and understand what may be of interest to you or other customers.
BERNARDAUD may also supplement the data we collect about you with information that is publicly available or otherwise legally permitted to be provided, in order to ensure the accuracy of the information in its database, to better understand the interests and preferences of its key customer groups and to improve its services. If you do not want BERNARDAUD to use your personal data in this way, you can contact us at any time to stop this (see "Contacting BERNARDAUD" below).
1.2 Device and location data
BERNARDAUD collects data concerning the device you use to connect to our Site. This includes the type of device you use, your browser, and your location based on the unique identifier of your device.
BERNARDAUD uses this data to optimize the services provided and to better understand how its content and services are used and their effectiveness.
1.3 Cookies
When you visit an Internet site, information may be stored on your browser, most often in the form of cookies. A cookie is a small data file (text file) that a website, when visited by a user, asks your browser to store on your device to remember information about you. This information may relate to your preferences or your device and is used by Bernardaud in an anonymous way to personalize the content of our site and improve your experience. This information is kept for a maximum of 13 months.
You have the option of not allowing certain types of cookies. Click on the different categories to get more details about each of them, and change the default settings. However, if you block certain types of cookies, your browsing experience and the services we are able to offer you may be impacted.
By continuing to use the Bernardaud.com site, you accept our cookie settings and acknowledge that you understand the terms of our cookie policy.
You can change your consent to the use of cookies at any time by
clicking here.
What cookies do we use?
1.3.1 Strictly necessary
Strictly necessary cookies enable basic website functionality such as user login and account management. The website cannot be used properly without strictly necessary cookies.
Cookie name: cookieconsent_dismissed
Cookie set by : Bernardaud.com
Cookie purpose: To indicate the user's consent to allow or not allow cookies.
Cookie Name : stall.cart
Cookie set by : Bernardaud.com
Cookie's purpose: To record the products added to the cart. This cookie is necessary to access the cart and make a purchase on the site.
Cookie Name : stall.cart.gift-list-participation
Cookie set by : Bernardaud.com
Purpose of the cookie : Used to know if the user has participated in a gift list or not, and if so, in which list.
1.3.2 Performance cookies
Performance cookies are used to see how visitors use the website, e.g. analytics cookies. These cookies cannot be used to directly identify a specific visitor.
1.3.3 Targeting cookies
Targeting cookies are used to identify visitors to different websites, e.g. content partners, banner networks. These cookies can be used by companies to create a profile of visitors' interests or display relevant advertisements on other websites.
1.3.4 Functionality Cookies
Functionality cookies are used to remember visitors' information about the website, such as language, time zone, enhanced content.
1.4. Communication with Customer Service
If you contact Customer Service, please note that the information transmitted in support of your request may be kept to enable BERNARDAUD to serve its customers better, for quality assurance purposes and to ensure an accurate record of any transaction carried out in accordance with the conditions defined by BERNARDAUD. This information is kept for a period of 36 months.
If you contact our customer service department by means of the Site, by e-mail or by telephone, BERNARDAUD personnel authorized for this purpose may collect your personal data and use it to identify you as a customer, assist you with your request, process your order, deliver products, process payments, update your file and more generally manage your account in accordance with the conditions of this Privacy Policy.
2. RECEIVING AND UNSUBSCRIBING FROM THE BERNARDAUD NEWSLETTER
2.1 BERNARDAUD Newsletter
With your consent, BERNARDAUD may send you information concerning its products, services and events. To this end, BERNARDAUD will send you its newsletter via the e-mail address that you will have communicated for this purpose.
2.2 Unsubscribing from the BERNARDAUD Newsletter
If you have registered to receive the BERNARDAUD newsletter concerning its products, services and events and no longer wish to receive them, you may do so in the manner indicated in the corresponding communication by modifying your online preferences (see the section "Your rights concerning your personal data" below). BERNARDAUD will stop sending you its newsletter within a reasonable period of time, which may not exceed 28 days following receipt of your request. If you decide not to receive the newsletter relating to products, services and events organized by BERNARDAUD, BERNARDAUD may continue to send you non-commercial communications such as messages relating to your account or purchases you have made on the Site.
3. SHARING OF YOUR PERSONAL DATA
BERNARDAUD may share your personal data with other companies in the BERNARDAUD group worldwide (hereinafter the "Affiliated Companies") and selected service providers performing functions on behalf of BERNARDAUD: Idéematic, Google, Talentia, Colissimo and FedEx (hereinafter the "Service Providers"). In this respect, any personal data shared between BERNARDAUD and the Affiliated Companies will first be aggregated or anonymized so as to prevent your identification, provided that such an operation is not contrary to the objective pursued by the said sharing.
In such a case, all measures will be taken to ensure that your personal data receives the degree of protection to which BERNARDAUD is bound by virtue of this Privacy Policy and the applicable data protection legislation.
3.1 Service partners
BERNARDAUD may share data concerning you with companies chosen to manage its order shipments, with any delivery company and with any company providing support services. In such a case, BERNARDAUD will only provide these companies with the data strictly necessary for the performance of the services for which BERNARDAUD has requested them.
3.2 Financial institutions and payment processing partners
Payments via the BERNARDAUD Site are made through strictly identified payment solution providers, namely the Crédit Mutuel group and the Authorize.net service, which will process the payment of your order via the payment information you have transmitted to them (see the "Security" section).
3.3 Legal communications
In certain cases and when strictly required and/or authorized by applicable law, or with your consent, BERNARDAUD may communicate your personal data to comply with a legal or regulatory procedure, to obtain legal advice, for the purpose of reducing credit risk, to prevent and detect fraud and/or to protect and defend BERNARDAUD's assets and interests. Whenever BERNARDAUD discloses your personal data for the above-mentioned purposes, BERNARDAUD undertakes to take all measures reasonably necessary to ensure that it remains secure.
3.4 Change of business or partners
In the event that all or part of our business is restructured or sold or licensed to a third party, any personal data held by BERNARDAUD may be transferred to that restructured entity, licensee or third party.
3.5 Transfer of data abroad
The personal data you provide through the Site are processed in France and then stored on servers located in France.
Whether the personal data you provide is processed by BERNARDAUD, by service providers or outside the European Economic Area, all measures will be taken to ensure that your personal data receives the degree of protection to which BERNARDAUD is bound by virtue of this Privacy Policy and the applicable data protection legislation.
4. YOUR RIGHTS CONCERNING YOUR PERSONAL DATA
In accordance with the regulations in force on personal data, you have the specific rights mentioned below.
If at any time you wish to exercise any of these rights concerning your personal data held by BERNARDAUD, or to change your preferences, please contact the customer service department at the following address: contact@bernardaud.com; or via the contact form available at www.bernardaud.com/contactez-nous. In such a case, BERNARDAUD reserves the right to verify your identity before allowing you to access your personal data.
If you have an on-line BERNARDAUD customer account, you may also access, modify or update your data by connecting to the My Account section of the Site. If you have created a customer profile in one of the BERNARDAUD stores, you can also access, modify or update your data by visiting a store and asking one of our sales staff.
4.1. Right of access
You may obtain from BERNARDAUD confirmation as to whether or not your data is being processed and, where it is, access to said data, as well as the following information:
- The purposes of the processing;
- The categories of data;
- The recipients or categories of recipients to whom the data have been or will be communicated;
- Where possible, the duration of the storage of the data concerned or, where this is not the case, the criteria used to determine this duration;
- The existence of the right to ask BERNARDAUD for the rectification or deletion of data, or a limitation of the processing of your personal data, or the right to object to such processing;
- The right to lodge a complaint with the CNIL;
- Where data is transferred to a third country or to an international organization, you have the right to be informed of the appropriate safeguards taken in connection with such transfer.
4.2. Right of rectification
You have the possibility of obtaining from BERNARDAUD, as soon as possible, the rectification of data concerning you which would prove to be inaccurate. You also have the possibility of having incomplete data completed, including by providing a supplementary declaration.
4.3. Right to erasure
You have the possibility of obtaining from BERNARDAUD the deletion, as soon as possible, of data concerning you when one of the following reasons applies:
- The personal data collected is no longer necessary for the purposes for which it was collected by BERNARDAUD;
- You have withdrawn your consent to the processing of this data and there is no other legal basis for the processing;
- You exercise your right of opposition under the conditions recalled below and there is no compelling legitimate reason for the processing;
- The data has been processed unlawfully;
- The data must be deleted to comply with a legal obligation;
- The data has been collected from a minor or a person of full age.
4.4. Right to limitation
You have the right to obtain from BERNARDAUD the limitation of the processing of your personal data when one of the following reasons applies:
- The processing is unlawful and you object to the erasure of your data and demand instead the limitation of their use;
- BERNARDAUD no longer needs your personal data for the purposes of processing, but they are still necessary for the establishment, exercise or defense of legal claims.
4.5. Right to the portability of your data
You may ask BERNARDAUD to receive your data in a structured, commonly used and readable format. When you exercise your right to data portability, you may obtain that your data be transmitted directly by BERNARDAUD to a designated data controller, where this is technically possible.
Your right to the portability of your personal data must not affect the rights and freedoms of others.
4.6. Right to object
Finally, you have the right to object at any time, for reasons relating to your particular situation, to the processing of your personal data. BERNARDAUD will then no longer proceed with the processing of this data, unless it can be demonstrated that there are legitimate and compelling reasons for doing so which override your interests and your rights and freedoms. BERNARDAUD may also keep a copy of this data for the establishment, exercise or defense of legal rights.
5. RETENTION AND DELETION OF PERSONAL DATA
Unless you exercise your right to delete your personal data, BERNARDAUD will keep this data for as long as you remain an active client. To be considered inactive, a customer account must meet the following two conditions: (i) the account must not have recorded any transactions for 36 consecutive months; (ii) the account holder must not have made any form of contact with BERNARDAUD.
BERNARDAUD may keep for archiving purposes copies of communications with users of the Site as well as any response to questions or comments sent to users by its customer service. In such a case, BERNARDAUD will ensure that any personal data is first anonymized.
BERNARDAUD may also retain your personal data after the closure of your customer account solely for fraud prevention purposes in order to identify, present or resolve legal claims. Finally, BERNARDAUD will keep a record of any objection you may have made to receiving the BERNARDAUD Newsletter for a period not exceeding 3 years, in order to avoid contacting you again.
6. SECURITY
BERNARDAUD will take all reasonable measures to protect your personal data against unauthorized access, processing, deletion, loss or use. All financial information you provide on the Site is stored with a selected financial institution. Transactions on the Site are protected by an encryption process implemented by CIC and Authorize.net. Please be aware, however, that BERNARDAUD's commitment to protect your personal data does not constitute an obligation of result, as any transmission of data on the Internet may be potentially intercepted and used by persons other than the intended recipient.
The Site may contain links to third-party Internet sites. BERNARDAUD has no control over the content, the confidentiality and personal data protection policy or the actions of these Internet sites. The use of information that you may provide to third parties on other sites or that these third parties may collect on other Internet sites is not governed by this Privacy Policy. You should carefully review the privacy and data protection policies of third-party websites and contact the publishers of those websites if you have any questions about how they use information about you. BERNARDAUD cannot be held responsible for any third party, its affiliates or agents who do not use information about you in accordance with that third party's privacy policy or in accordance with any contractual or legal obligation to which that third party, its affiliates or agents may be subject.
7. CHANGES AND UPDATES TO THE PRIVACY POLICY
By using the Site, you agree to the collection, use and disclosure of your information in the manner described in this Privacy Policy. This Privacy Policy reflects BERNARDAUD's current business policies and may be changed or updated.
In the event of modification or update, the revised Privacy Policy will be posted on the Site, with the last date of update. Please check the Site regularly to remain informed of any changes or updates to the Privacy Policy and BERNARDAUD's practices. If you authorize BERNARDAUD to retain in its customer database the confidential information you provide on the Site, and BERNARDAUD intends to disclose such information to third parties or affiliates in a manner not covered by this Privacy Policy, BERNARDAUD will notify you in writing and provide you with the opportunity to opt-out of any further use or disclosure of your personal information.
8. CONTACTING BERNARDAUD
You may contact BERNARDAUD if you have any questions about the manner in which your personal data is collected and/or used, or for any question for which this Privacy Policy does not provide an answer. Please contact us at contact@bernardaud.com. You can also write to BERNARDAUD's head office, 19, rue Pierre Bernardaud 87000 Limoges or contact us at +33 (0) 5 55 10 55 50.
